Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

Job Overview:

A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use. 

The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles.  We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!

International candidates are encouraged to apply!  You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.

What you’ll do:

  • Collaboratively write fully tested, clean, high quality code

  • Find creative and innovative approaches to complex problems

  • Actively participate in and sometimes lead design and architecture decisions

  • Work, learn and lead in a remote cross-functional agile team

  • Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

  • Excellent communication skills and comfort with working in a remote agile development environment

  • Drive and motivation to learn, lead and contribute

  • Experience and comfort with object oriented principles, design and techniques

  • Experience with responsive web application software development (HTML, CSS, JavaScript)

  • We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up

  • Experience with SQL databases

  • 10 years of experience in a program language

Bonus Points:

  • Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel

  • Comfortable with penguins, proficiency in linux command line

  • Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git

  • Good understanding of DevOps and a customer focus

  • Experience working on a remote development team

  • Extensive experience in consuming APIs

What we offer:

  • Subsidized health insurance, dental and vision coverage also available

  • Paid parental leave

  • Company-matching 401k, traditional or Roth

  • Short-term and long-term disability coverage

  • Company provided life insurance

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Online training through Udemy and other providers

If you'd like to join our team, please submit your resume!

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Summary:
The Solutions Specialist (SS) works directly with current and prospective clients throughout the sales and the upgrade process. The SS is the front-line answering phone calls, tickets, and live chat, as needed. The SS will identify opportunities and engage with clients to deliver a white glove sales experience. The SS will work with Sales Engineers to provide custom configurations. The SS will work with Support Leadership to ensure proper follow-through on preset expectations. The SS will focus on the long-term client relationship rather than push sales on clients.

Responsibilities:
1. Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling
required.
2. Work with the client to understand their actual needs and suggest the appropriate
service and plan.
3. Escalate complex sales inquiries to Sales Engineers.
4. Maintain CRM records and ensure data is added and updated regularly.
5. Provide weekly sales performance report to Sales Lead.

Expectations: The SS will be expected to:
1. Identify customer business goals and needs rather than push sales.
2. Focus on the long-term client relationship rather than short term revenue.
3. Focus on building partnerships.
4. Leverage our support and engineering team to create creative solutions for our clients.
5. Follow up with clients quarterly to ensure we are meeting their needs.
6. Work with others in a team.
7. Demonstrate excellent verbal and written communication and interpersonal skills while
displaying a high energy level and positive attitude.
8. Identify and develop strategies to overcome obstacles in the prospect’s decision-making
process.
9. Be a self-starter with excellent time management and organizational skills.

The shift for this role is Sun-Thu 4:00 PM - 12:00 AM Eastern Time. 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Specialized Training:
Proven ability to expand new business through inside and direct sales.

Physical Demands:
The physical demands described here are Engineer of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and
arms.

Work Environment:
The work environment characteristics described here ar Engineer of those employees encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require extended periods of sitting. May require work during non-traditional hours and on the weekends as required by the demands of the position.

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A2 Hosting is a premier web hosting company that focuses on delivering fast hosting solutions, fast support, and fast setup to web professionals and SMBs around the world. We are currently seeking talented individuals to join our support team. This is a fully remote position; ideal candidates will demonstrate a high level of reliability and professionalism. 

 

To qualify and be successful in this position, you must have: 

  • Strong customer service skills and a desire to grow technical knowledge.
  • Excellent verbal and written English communication skills.
  • Experience troubleshooting common issues with popular Content Management Software (CMS)s such as but not limited to Wordpress, Joomla, Drupal, and Magento. 
  • Experience troubleshooting and resolving issues related to common web hosting services including Apache HTTP, FTP, SSH, MySQL, DNS, Litespeed, CentOS, and CloudLinux.
  • A strong desire to improve our support process by suggesting areas of improvement or efficiency. 

You will be expected to:

  • Deliver an excellent customer service experience via email, phone, and live chat. 
  • Troubleshoot and resolve complex technical issues with a focus on providing the highest level of customer service and first contact resolution. 
  • Collaborate with team members and escalate issues when needed to ensure proper and timely resolution of technical issues.
  • Have an unsurpassed customer focus in every aspect of the day-to-day operation. 
  • Be curious and continue to expand your technical knowledge. 
  • Demonstrate a passion for solving customer issues, troubleshooting complex technical issues, and working closely with our entire support team. 
  • Share knowledge by contributing to both internal and external technical documentation. 
  • Work in a fast-paced environment while interacting with multiple clients simultaneously. 

Requirements:

  • Ability to work from home as this is a 100% remote position. Reliable internet connectivity and the ability to temporarily relocate in case of service interruption is required.
  • Ability to provide your own equipment that qualifies under A2 Hosting’s Bring Your Own Device (BYOD) policy
  • Previous experience in web hosting or related Internet fields.
  • Ability to work various shifts including weekends. 

Benefits:

  • Fully remote position.
  • Healthy team culture and collaborative work environment. 
  • Competitive base compensation.
  • Company-sponsored parties, events, and conference attendance.
  • 401k, Medical, Vision, and Dental insurance for US-based employees. 
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A2 Hosting, Inc. is a premier hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates have a passion for Linux and love a good technical challenge. Previous experience in the hosting industry is a major plus.

Our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Position Overview:

Migrations Specialists facilitate the onboarding of new clients and fulfill existing client requests by performing website migrations. By collaborating with Technical Support Staff, Migrations Specialists are expected to deliver an unsurpassed support experience to all A2 Hosting Clients.

Expectations:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Process basic to complex internal and external website migrations.
  • Learn and have fun!

Job responsibilities:

  • Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follow support policies and procedures as set by the Leadership Team.
  • Meet with Leadership Team regularly and provide feedback on workflow and processes.
  • Resolve migration requests within established service level agreement (SLA).
  • Resolve client requests by adhering to the established migration workflow.
  • Attend meetings and training sessions as scheduled.
  • Perform other duties as assigned.

Qualifications:

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience with Wordpress and other open source CMSs is preferred.
  • Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification
  • Plesk Certification

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (Employee Referral Program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available for US-based team members.
  • Company-matching 401k, traditional or Roth for US-based team members.
  • Short-term and long-term disability coverage for US-based team members.
  • Company provided life insurance for US-based team members.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
Apply
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